(Holtgraves et al., 1990) (Updated over a year ago)
Holtgraves, Thomas, & Yang, Joong-Nam. (1990). Politeness and Universal: Cross-Cultural Perceptions of Request Strategies and Inferences Based on Their Use. Journal of Personality and Social Psychology, 59(4), 719-729.
Uploaded by Jamie Louie on October 10, 2008.