Ch 2 Facework Communication: Conceptual and Moral Challenges (Penman, 1994) (Updated over a year ago)
Penman, Robyn. (1994). Facework Communication: Conceptual and Moral Challenges. In Stella Ting-Toomey (eds.), The Challenge of Facework: Cross-Cultural and Interpersonal Issues (pp. 15-45). Albany, NY; State University of New York Press.
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