(Oetzel et al., 2001) (Updated over a year ago)
Oetzel, John, Ting-Toomey, Matsumoto, Tomoko, Yokochi, Yumiko, Pan, Xiaohui, Takai, Jiro, & Wilcox, Richard. (2001). Face and Facework in Conflict: A Cross-Cultural Comparison of China, Germany, Japan, and the United States, Communication Monographs, 68(3),235-258.
Uploaded by Jamie Louie on October 29, 2008.